1. Information we collect
mechaniq. collects account information, vehicle information, repair case information, usage data, and communications needed to operate the repair workflow.
Account data can include name, email, phone, and password hash. Vehicle and repair data can include make, model, year, plate, VIN, mileage, issue descriptions, estimates, invoices, purchase orders, repair outputs, warranty records, and documents connected to a repair case.
2. How we use information
We use this information to provide the service, route repair work to the correct parties, send case notifications, maintain repair history, and improve the platform using aggregate, non-identifying usage patterns.
We do not sell personal information to marketing platforms.
Optional first-party visitor analytics require your choice. We measure public visits, demo activity, screen size, page language, referral website and approximate country/city supplied by our host. These are session counts, not identified people. We do not collect precise location, age, gender, private page content or IP addresses in the visitor report. Records are removed by scheduled cleanup after 90 days. Declining analytics does not limit the service; change your choice in the footer.
3. Information sharing
Repair information is shared only with parties that need it for the relevant workflow: the customer, the authorized garage, and suppliers when a parts request or purchase order requires context.
Supplier internal notes, supplier costs, competitor bid details, and garage-internal notes are not customer-visible.
4. Data retention
Account data is retained while an account is active. Repair history may be retained as part of the vehicle record because prior repairs, warranties, and outputs are important ownership and safety context.
If you request account deletion, we will process the request within 30 days unless legal or operational obligations require limited retention.
5. Security
Data is encrypted in transit, passwords are stored as hashes, and access controls restrict repair case data to authorized users and organizations.
No system is perfectly secure. If you believe your account has been compromised, please contact us.
6. Your rights
- Access personal data held by mechaniq.
- Correct inaccurate or outdated information.
- Request deletion of your account and associated personal data.
- Request a portable export of repair history where supported.
7. Cookies
mechaniq. uses cookies for session management and authentication. For details, see the Cookie Policy.
8. Contact
For questions about this Privacy Policy, please contact us.